A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A、The technical support specia

题目

A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）

A、The technical support specialist has completed a UNIX course at college.
B、The technical specialist has supported several similar projects and has earned an IBM AIX certification.
C、The technical support specialist’s company sells $3M of UNIX computer systems every year.
D、The technical support specialist has sold and installed at least a dozen Apple and iSeries systems with POWER processors.

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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.

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A customer has a large UNIX environment and has engaged a pSeries technical specialist to work on a solution with them. Which of the following statements would best establish UNIX credibility with a knowledgeable customer？（）A、The technical support specia

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